FAQs

What is the delivery time of my order?
Deliveries within The Netherlands, Belgium, France, Germany, Luxembourg and Denmark
From 2 to 5 working days.

Deliveries within the rest of Europe
From 3 to 7 working days

Deliveries in all other countries
From 7 to 14 working days

What are the shipping costs?
The shipping costs for Bled vary depending on the destination. Here are the shipping costs based on location:

The Netherlands: € 2.99

Belgium, Germany: € 4.99

Czechia, Denmark, France, Italy, Norway, Portugal, Spain, United Kingdom, Luxembourg: € 6.99

Rest of the World: € 14.99

Please note that shipping costs may vary depending on the size and weight of the package, as well as the shipping method chosen. Additionally, there may be import duties or taxes imposed by your country's customs agency if you are located outside the US or in the UK. Please note that any import duties or taxes will be the responsibility of the customer. If you have any questions or concerns regarding shipping costs or import duties, please do not hesitate to contact our customer support team for assistance.

Do I have to pay customs or import duties?
Customs charges may be applied to orders placed outside of the EU. However, orders placed within EU countries are exempt from customs charges.

Can I change my shipping address after my order has been placed/dispatched?
It may be possible to change your shipping address after your order has been placed, but it depends on the status of your order. Once your order has been dispatched, it may not be possible to change the shipping address.

If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if your order has already been shipped. It is important to double-check your shipping address before submitting your order to ensure timely and accurate delivery.

Can I change or cancel my order?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bledbled.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@bledbled.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@bledbled.com.

What payment methods does Bled accept?
Bled accepts the following payment methods: Visa, Mastercard, Maestro, American Express, UnionPay, Shop Pay, Apple Pay, Google Pay, Bancontact, and iDeal.

Which currencies can I shop in?
All payments and refunds will be invoiced in Euro (EUR)

My purchased item is damaged, what should I do?
If your purchased item is damaged, please contact our customer support team as soon as possible to report the issue and initiate the return or exchange process.

Can I find more information about a specific product?
You can find more information about a specific product by visiting its product page on our website. The product page will provide you with detailed information about the product's features, specifications, and any other relevant details. If you have any further questions, please feel free to contact our customer support team for assistance.

Where can I find the size and fit information?
You can find the size and fit information for a product on its product page on our website. If you have any further questions or concerns about the size and fit of a product, please don't hesitate to contact our customer support team for assistance.

Please note that due to the handmade nature of our embroidered products, each item may vary slightly in appearance. We strive to ensure that all products are made with the highest quality and attention to detail, but please be aware that these variations are a natural result of the embroidery process. We appreciate your understanding.

What is a Pre Order
A pre-order is an order placed for an item that is not yet in stock but is expected to become available for shipment at a later date.

Why should I pre-order an item?
Pre-ordering an item ensures that you will receive it as soon as it becomes available, without having to worry about it selling out before you have a chance to purchase it.

When will my pre-order ship?
The estimated shipping date for your pre-order will be provided on the product page at the time of purchase. Please note that this date is subject to change and may be affected by manufacturing or shipping delays.

Will I be charged when I place my pre-order?
Yes, your payment will be processed at the time of placing your pre-order.

Can I cancel my pre-order?
Yes, you may cancel your pre-order at any time before it ships. Please contact our customer support team to initiate a cancellation.

What if I want to add items to my pre-order?
Unfortunately, we cannot add items to an existing pre-order. If you wish to purchase additional items, you will need to place a new order.

What if I want to change the shipping address for my pre-order?
Please contact our customer support team as soon as possible to update your shipping address. We will do our best to accommodate your request, but please note that changes may not be possible if your pre-order has already shipped.

What if my pre-order is delayed or cancelled?
We will do our best to keep you informed of any delays or cancellations regarding your pre-order. If your pre-order is cancelled, we will issue a full refund to your original payment method.

If you have any additional questions or concerns about pre-order orders, please don't hesitate to contact our customer support team for assistance.

How can I contact your customer service?
You can contact our customer service team by sending an email to info@bledbled.com. Our team will respond to your inquiry as soon as possible. Alternatively, you can also fill out our contact form on our website's "Contact" page.